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VillaWall — Privacy Policy
Introduction
At VillaWall, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and how we keep it safe.
Information We Collect
When you shop with us or contact us, we may collect:
- Personal details — name, phone number, email address
- Delivery information — shipping address, city, province
- Order details — products purchased, payment method
- Device information — browser type, IP address, pages visited
- WhatsApp/Social media messages — for order and support purposes
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send order confirmations and delivery updates
- Respond to your queries and support requests
- Send promotional offers (only if you opt in)
- Improve our website and customer experience
- Prevent fraud and ensure transaction security
How We Protect Your Data
- Your data is stored securely and never shared without your consent
- We do not store credit/debit card details — payments are processed through secure gateways (JazzCash, EasyPaisa)
- Our website uses SSL encryption to protect all data transfers
- Access to your personal data is restricted to authorised VillaWall team members only
Information Sharing
We do not sell, rent, or trade your personal information. We only share your data with:
- Courier partners (PostEx, DAEWOO Fastex) — for order delivery only
- Payment gateways (JazzCash, EasyPaisa) — for transaction processing only
- Legal authorities — only when required by Pakistani law
Cookies
Our website uses cookies to:
- Remember your cart and preferences
- Analyse website traffic and performance
- Improve your browsing experience
You can disable cookies in your browser settings at any time. Some website features may not function properly without cookies.
WhatsApp & Social Media
When you contact us via WhatsApp, Facebook, or Instagram:
- Your messages and contact details are used for order and support purposes only
- We do not share your WhatsApp number or social media details with third parties
- You can opt out of promotional messages at any time by simply messaging us “STOP”
Children’s Privacy
VillaWall does not knowingly collect personal information from children under 13. Our website and services are intended for adults only.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, contact us via WhatsApp or email.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes means you accept the updated policy.
Contact Us
For any privacy concerns or data requests:
| Channel | Details |
|---|---|
| +92309 7954 878 | |
| support@villawall.shop | |
| Facebook / Instagram | @VillaWall._ |
Hours: Monday–Saturday, 9AM–8PM
“Your trust means everything to us. VillaWall will always handle your information with care and respect.”
Last updated: July 2026 — VillaWall, Toba Tek Singh, Punjab, Pakistan